Description du stage
You will learn all aspects of life in the hostel.
Our hostels are located in key areas in Australia and we encourage a fun and energetic work environment. Our hostels have activities every day for our guests and we encourage staff to get involved.
Your internship can be expected to follow the guidelines below. For some students there will be the opportunity for further training and development.
This will be an orientation week within the hostel, We will organise some local tours like , learn to surf day trips, hinterland waterfall tours or kayaking with the dolphins to get you acquainted with the local region. We will also encourage you to get involved in our daily events so you can promote these to our customers.
You will be expected to work alongside the housekeeping supervisor so that you can understand the location and the standard of the accommodation provided. In week two you will commence fully supervised reception training.
This training will include learning how to:
- Check guests in and out
- Make a reservation
- Answer phone calls
- Complete the hostel audit procedures
- Assist with guest enquiries
- Control of guest accounts
- Promote activities within the hostel
- Sell Sundry Items
- Daily banking and balancing
- Follow tight reception procedures and daily task lists
- Be responsible for the appearance of the reception, lobby and guest areas
- Provide impeccable five star customer service at all times.
After 2 weeks you should be fully trained on reception skills and will be responsible for your own shifts and banking.
Reception shifts are generally eight hours long and can be during the morning, day or evening, on weekdays and weekends.
Your internship will then continue developing your skills on reception with guidance and feedback from supervisor and colleagues.
You may also be trained in the basics of the retail travel desk on site.
You will be trained on local, national and international tour products.
You will also learn the software needed to do this and how travel sales are an integral part of the business.
During your internship you may be required to complete certain reports and projects relevant to your training.
You may also be subject to regular appraisals and feedback sessions.
You will be expected to develop your job skills whilst completing an internship with us and you will also be expected to adhere to the rules of general employment and behaviour whilst completing your studies with us.
Accommodation is optional however if you do choose to stay on site you will be provided with shared dormitory accommodation which you will be required to share with other students or staff. All linen is provided.
You will be given free internet/Wifi and Laundry facilities whilst studying your internship with us :)
- We offer free meals or a $70 per week meal allowance (depending on the location of the hostel).
- Our internships are 5 days per week - Monday - Sunday with 2 rostered days off, 38 hours per week.
- Our internships are a minimum of 12 weeks and a maximum of 12 months.
If you are interested, please send us a resume to firstname.lastname@example.org